Free next day delivery when you spend £25 or more on orders received before 3pm*

FAQs

Here you'll find answers to common questions our customers ask

Q: What do I do if I need to change my order?

A: Once your order has been placed, unfortunately this cannot be changed. If you have any questions regarding our foods or your order, please contact us on 0800 413 969 before proceeding to the checkout.

If once you receive your order you wish to return the item this can be done by returning it to our Cherry Tree Mill address in perfect condition. This will be sent at your own expense and must include a covering note and copy of your order confirmation. On receipt of your returned item we will contact you to arrange a full refund.

Q: How much is your delivery charge?

A: We offer a free next day delivery service for all orders over £25 for orders to mainland UK. If your order comes below this amount we have a flat rate postage fee of £4.99 which will also be on a next day delivery service. If you live outside of mainland UK or in the following countries we have a flat rate postage fee of £15. Deliveries to these areas can take between 2-7 days.

Q: Can I request a next day delivery?

A: Yes. The standard service that we offer is a next day service for any orders placed before 3pm going to mainland UK. For the Scottish Highlands please see the postage table below. For orders outside of mainland UK or within the European countries listed above we don’t offer next day delivery service. If you need to top up your pet food at short notice our products are also available at all good pet shops.

Q: Do you deliver to the Channel Islands/IOM/Scottish Highlands?

A: Yes we do. Please see table below for delivery rates.

Destination

Postage Cost

Delivery Time

Mainland UK

£4.99 (Free delivery over £25)

Next day (conditions apply)

Scottish Highlands, UK offshore (including IOM, IOW, Channel Islands), Belgium, Germany, Northern Ireland, Southern Ireland, Luxembourg, Austria, Spain, Estonia, Hungary, Sweden

£15.00 (Maximum parcel weight 29kg)

2 -7 days

Q: What happens if i'm not in when my delivery arrives?

A: Our courier will contact you via phone or email before your delivery arrives is due to arrive to confirm a rough time of arrival. If your not in when they try to deliver the courier will leave a card for you to contact them directly to rearrange an alternative delivery day or where to collect your item.

When completing your purchase you will be directed to Paypal. Once you have logged in to your account you will see a “Note to seller” option. This is where you can input any specific delivery instructions. Don’t worry if you don’t have a Paypal account you can pay by credit or debit card via their site.

Q: What happens if my delivery is damaged or items are missing?

A: If your delivery is damaged or items are missing please contact us within 48hrs of the date of delivery on 0800 413 969 to allow us to investigate further. If there are no instructions for your items to be left in a covered area and the items are damaged due to other reasons we reserve the right to reject this claim after investigation.