100% Satisfaction Guaranteed

At Burgess Pet Care we are proud of the quality and palatability of our products. This means that we are so sure that your pet will love our products that we offer a 100% satisfaction money back guarantee* on the palatability of our food.

The guarantee is subject to the following conditions being satisfied:

The maximum pack weight covered by this guarantee is 2.5kg.
More than 60% of the food (by weight) is returned to Burgess Pet Care.
You state in a letter (minimum of six lines) explaining why you and your pet are dissatisfied with the product and include your name and address.
Products returned must still be in date. No out of date stock will be accepted.
A valid proof of purchase, from the retailer where you purchased the product, must be supplied.
Proof of the cost of postage must be supplied.

Burgess Pet Care may contact you with details about new products, special offers and other information. If you would prefer not to receive these communications you should state this in your letter.

Products will be refunded at the price purchased along with the cost of postage.

This offer is limited to a single refund for each household and only to persons living in the UK.

Your statutory rights are not affected.

Products should be returned to;
Satisfaction Guarantee
Burgess Pet Care Victory Mill
Priestmans Lane
Thornton-le-Dale
Pickering
North Yorkshire
YO18 7RU