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Free Delivery For Orders Over £15
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British Family Pet Experts


Q: What do I do if I need to change my order?

A: Once your order has been placed, unfortunately this cannot be changed. If you have any questions regarding our products or your order, please contact us on 0800 413 969 before proceeding to the checkout.

If once you receive your order you wish to return the item this can be done by returning it to our Cherry Tree Mill address in perfect condition within 30 days of purchase. This will be sent at your own expense and must include a covering note and copy of your order confirmation. On receipt of your returned item we will contact you to arrange a full refund.

Q: How much is your delivery charge?

A: We offer a free delivery service for all orders over £15 for orders to mainland UK. If your order comes below this amount we have a flat rate postage fee of £5.53.


Postage Cost

Delivery Time

Mainland UK £5.53 (Free delivery over £15) 3 – 5 days
Scottish Highlands £24.97 per item 3 – 5 days
Isle of Man £39.92 per item 3 – 5 days
Channel Islands £66.93 per item 3 – 5 days
Northern Island Not currently available N/A
Outside of the UK Not currently available N/A

Q: What happens if I’m not in when my delivery arrives?

A: Our courier will contact you via phone or email before your delivery is due to arrive to confirm a rough time of arrival. If you are not in when they try to deliver the courier will leave a card for you to contact them directly to rearrange an alternative delivery day or where to collect your item.

When completing your purchase you will be directed to Paypal. Once you have logged in to your account you will see a “Note to seller” option. This is where you can input any specific delivery instructions. Don’t worry if you don’t have a Paypal account you can also pay by credit or debit card via their site.

Q: What happens if my delivery is damaged or items are missing?

A: If your delivery is damaged or items are missing please contact us within 48hrs of the date of delivery on 01405 862241 to allow us to investigate. If there are no instructions for your items to be left in a covered, dry area and the items are damaged due to other reasons we reserve the right to reject this claim after investigation.