100% Satisfaction Guaranteed

At Burgess Pet Care we are proud of the quality and palatability of our products. This means that we are so sure that your pet will love our products that we offer a 100% satisfaction money back guarantee* on the palatability of our food.

The guarantee is subject to the following conditions being satisfied:

  • The maximum pack weight covered by this guarantee is 2.5kg.
  • The guarantee applies to kibble and nuggets only
  • More than 60% of the food (by weight) is returned to Burgess Pet Care.
  • You state in a letter (minimum of six lines) explaining why you and your pet are dissatisfied with the product and include your name and address.
  • Products returned must still be in date. No out of date stock will be accepted.
  • A valid proof of purchase, from the retailer where you purchased the product, must be supplied.
  • Proof of the cost of postage must be supplied.

Products will be refunded at the price purchased along with the cost of postage.

This offer is limited to a single refund for each household and only to persons living in the UK.

Your statutory rights are not affected.

Products should be returned to;
Satisfaction Guarantee
Cherry Tree Mill
Snaith Road
East Yorkshire
DN14 0AT

Discover Burgess!

Shop our products

Read our Pet Talk

View our Pet Care guides